# PRIVACY POLICY
**Last Updated:** 2026-01-21
# 1. INTRODUCTION
**Mero Nepal** (“we,” “our,” or “us”) operates the **Mero Nepal** mobile application (the “App”). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our App.
By using the App, you agree to the collection and use of information in accordance with this policy.
# 2. INFORMATION WE COLLECT
## 2.1 Personal Information
– User authentication data (email, name) when you sign in
– Profile information (birth details, location) for personalized features
– Kundali and horoscope data you create within the app
## 2.2 Location Data
– We collect location information (city, coordinates, timezone) to provide accurate calendar calculations, festival dates, and astronomical calculations based on your location.
## 2.3 Usage Data
– App usage statistics and analytics
– Feature usage patterns to improve our services
– Error logs and crash reports for app stability
## 2.4 Device Information
– Device type, operating system version
– App version and installation details
– Unique device identifiers (for analytics only)
# 3. HOW WE USE YOUR INFORMATION
We use the collected information for the following purposes:
– To provide and maintain our services (calendar, kundali, horoscope features)
– To personalize your experience with location-based calculations
– To send you notifications about horoscopes and important dates (if enabled)
– To improve and optimize our App performance
– To analyze usage patterns for app enhancement
– To provide customer support and respond to inquiries
# 4. DATA STORAGE AND SECURITY
– Your data is stored securely using industry-standard cloud storage and authentication services
– We implement industry-standard security measures to protect your personal information
– Location data is encrypted and stored securely
– You can delete your account and all associated data at any time through the app settings
# 5. THIRD-PARTY SERVICES
The App uses third-party services for the following purposes:
## 5.1 Authentication and Data Storage
– Secure cloud-based authentication and data storage services
– App usage analytics services
– For Google services privacy information, visit: https://policies.google.com/privacy
## 5.2 Payment Processing (if applicable)
– Apple In-App Purchases / Google Play Billing
– Your payment information is processed securely through the respective app stores
# 6. DATA SHARING
We do not sell, trade, or rent your personal information to third parties. We may share anonymized, aggregated data for:
– App analytics and improvement
– Understanding user trends and preferences
# 7. YOUR RIGHTS
You have the right to:
– Access your personal data
– Correct inaccurate data
– Request deletion of your account and data
– Opt out of data collection (some features may not work without basic data)
– Export your data
# 8. CHILDREN’S PRIVACY
Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
# 9. CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
# 10. CHAT FEATURE DATA
## 10.1 Support Chat
– Messages and conversations in the Support Chat feature are stored securely in our cloud storage
– Chat messages are used to provide customer support and respond to inquiries
– Messages are encrypted in transit and at rest
– Chat history is associated with your user account for continuity of support
– You can request deletion of chat history through account deletion
## 10.2 AI-Powered Chat Features
– The App may use AI services to enhance chat functionality and provide intelligent responses
– Chat messages may be processed by third-party AI services to improve user experience
– Message content is used solely for providing support and improving the chat experience
– AI processing complies with data protection standards and privacy regulations
# 11. ACCOUNT DELETION
## 11.1 30-Day Grace Period
– When you request account deletion, your account is scheduled for deletion in **30 days**
– During this **30-day grace period**, you can cancel the deletion by logging in again
– If you log in before the **30-day period** expires, your account deletion will be cancelled
– After **30 days** without login, your account and all associated data will be permanently deleted
## 11.2 Data Deletion
– Upon account deletion, all your personal data will be permanently removed, including:
* Profile information and settings
* Kundali and horoscope data
* Chat history and messages
* Location preferences
* Usage analytics associated with your account
– Some anonymized, aggregated data may be retained for analytics purposes
– Deletion may take up to **30 days** to complete from all systems
# 12. SUBSCRIPTION AND PAYMENT INFORMATION
## 12.1 In-App Purchases
– The App offers premium features through subscription plans
– Subscription payments are processed securely through Apple App Store or Google Play Store
– We do not store or process your payment card information directly
– Payment information is handled by the respective app store according to their privacy policies
## 12.2 Subscription Data
– We store subscription status, purchase history, and transaction IDs
– This data is used to manage your subscription and provide premium features
– Subscription data is securely stored in our cloud storage and linked to your account
– You can manage or cancel your subscription through your app store account settings
# 13. CONTACT US
If you have any questions about this Privacy Policy, please contact us at:
– Email: meronepalapp@gmail.com
– Website: https://meronepal.app
# 14. CONSENT
By using **Mero Nepal**, you consent to our Privacy Policy and agree to its terms.