# PRIVACY POLICY
**Last Updated:** 2026-08-11
# 1. INTRODUCTION
**Mero Nepal** (“we,” “our,” or “us”) operates the **Mero Nepal** mobile application (the “App”). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our App.
By using the App, you agree to the collection and use of information in accordance with this policy.
# 2. INFORMATION WE COLLECT
## 2.1 Personal Information
– User authentication data (email, name) when you sign in
– Profile information (birth details, location) for personalized features
– Kundali and horoscope data you create within the app
## 2.2 Location Data
– We collect location information (city, coordinates, timezone) to provide accurate calendar calculations, festival dates, and astronomical calculations based on your location.
## 2.3 Usage Data
– App usage statistics and analytics
– Feature usage patterns to improve our services
– Error logs and crash reports for app stability
## 2.4 Device Information
– Device type, operating system version
– App version and installation details
– Unique device identifiers (for analytics only)
## 2.5 Money Manager (Personal Finance) Data
If you use the Money Manager feature, the App stores the financial records you enter — transaction amounts, dates, categories, accounts, budgets, notes and any receipt photograph you attach. This information is created entirely by you; we do not connect to, read from, or import from any bank or financial institution.
## 2.6 Family Tree — Records About Other People
The Family Tree module is unlike every other part of the App, because most of what it holds is **not about you**. It is about your relatives, living and dead, who are not users of this App, have never read this policy, and cannot come to us to exercise their rights over it.
For **each person** you add, the App can store: name and Nepali name, gender, **gotra** and **caste** (each in English and Nepali), whether they are alive, short and long descriptions in both languages, and a link to a saved Kundali. It stores their **birth date, time and place — including latitude, longitude, elevation and time zone**, the Bikram Sambat date, and the tithi, paksha and nakshatra. For someone who has died it stores **that same full set a second time for the death**, plus any Shraddha special case. It also stores the **relationships between people**, and for the tree as a whole a caste, gotra, pravara and origin village.
**Caste and gotra can reveal ethnic origin and religious or philosophical belief.** Under European data-protection law that is special-category information (GDPR Art. 9(1)), and it is sensitive under Nepali law too. The App never requires these fields — leave them empty if you would rather not record them about someone.
**You are responsible for what you record about other people.** Where a relative is alive and able to be asked, you should have their agreement; enter only what they would be content for every other member of the tree to see; and do not enter anything you are not entitled to share. If a person in your tree asks us to remove what was recorded about them, we will contact you, and we may remove it.
### How sharing works
– A tree you create is **local to your device only**. Until you switch sharing on it makes **no call to our cloud at all**
– When you switch sharing on, the **whole tree — every person and every field above — is compressed into a single file and uploaded to our Cloud Storage**. Each later edit uploads a **new version of that whole file**, and earlier versions stay until the tree itself is deleted
– People join by an **email invitation** or a **6-digit code** carrying a **view** or **edit** role, which **expires 24 hours** after creation. Anyone who enters a valid code in time joins; the code does not check who they are
– **There are no per-person permissions inside a tree.** Every member sees every person and every field. A member with **edit** can change or delete anything, including entries you created
– **A shared tree outlives your account.** Deleting your Mero Nepal account does **not** delete the tree — this is true even if you are its only member. The cloud copy goes only when a tree administrator deletes the tree itself, which has its own 30-day grace period
# 3. HOW WE USE YOUR INFORMATION
We use the collected information for the following purposes:
– To provide and maintain our services (calendar, kundali, horoscope features)
– To personalize your experience with location-based calculations
– To send you notifications about horoscopes and important dates (if enabled)
– To improve and optimize our App performance
– To analyze usage patterns for app enhancement
– To provide customer support and respond to inquiries
# 4. DATA STORAGE AND SECURITY
– Your data is stored securely using industry-standard cloud storage and authentication services
– We implement industry-standard security measures to protect your personal information
– Location data is encrypted and stored securely
– You can delete your account and all associated data at any time through the app settings
# 5. THIRD-PARTY SERVICES
The App uses third-party services for the following purposes:
## 5.1 Authentication and Data Storage
– Secure cloud-based authentication and data storage services
– App usage analytics services
– For Google services privacy information, visit: https://policies.google.com/privacy
– Google Drive — used only to store your own backups in the App’s private application-data folder, under your Google account
## 5.2 Payment Processing (if applicable)
– Apple In-App Purchases / Google Play Billing
– Your payment information is processed securely through the respective app stores
# 6. MONEY MANAGER DATA AND BACKUPS
– Your financial records are stored on your device and, when you are signed in, backed up to your private area of our secure cloud database so you can restore them on a new device. They are visible only to your signed-in account
– Receipt photographs are NOT uploaded to our servers. They are saved to your device gallery under “Pictures/Mero Nepal/Money Manager” and, if you enable backup, into the private application-data area of YOUR OWN Google Drive. We cannot browse your Drive; access is limited to the App’s own hidden folder
– You may turn image optimisation on or off in Money Manager settings to control how much space photographs use
– Deleting your account removes this data as described in the Account Deletion section below
# 7. DATA SHARING
We do not sell, trade, or rent your personal information to third parties. We may share anonymized, aggregated data for:
– App analytics and improvement
– Understanding user trends and preferences
# 8. YOUR RIGHTS
You have the right to:
– Access your personal data
– Correct inaccurate data
– Request deletion of your account and data
– Opt out of data collection (some features may not work without basic data)
– Export your data
# 9. CHILDREN’S PRIVACY
Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
# 10. CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
# 11. CHAT FEATURE DATA
## 11.1 Support Chat
– Messages and conversations in the Support Chat feature are stored securely in our cloud storage
– Chat messages are used to provide customer support and respond to inquiries
– Messages are encrypted in transit and at rest
– Chat history is associated with your user account for continuity of support
– You can request deletion of chat history through account deletion
## 11.2 AI-Powered Chat Features
– The App may use AI services to enhance chat functionality and provide intelligent responses
– Chat messages may be processed by third-party AI services to improve user experience
– Message content is used solely for providing support and improving the chat experience
– AI processing complies with data protection standards and privacy regulations
# 12. ACCOUNT DELETION
## 12.1 30-Day Grace Period
– When you request account deletion, your account is scheduled for deletion in **30 days**
– During this **30-day grace period**, you can cancel the deletion by logging in again
– If you log in before the **30-day period** expires, your account deletion will be cancelled
– After **30 days** without login, your account and all associated data will be permanently deleted
## 12.2 Data Deletion
– Upon account deletion, all your personal data will be permanently removed, including:
* Profile information and settings
* Kundali and horoscope data
* Chat history and messages
* Location preferences
* Usage analytics associated with your account
– Some anonymized, aggregated data may be retained for analytics purposes
– Deletion may take up to **30 days** to complete from all systems
– Deletion also removes your Money Manager records, and any Money Manager backups held in your Google Drive application-data folder
– You can also request account deletion from our web page, without installing the App: https://meronepal.app/delete-account/
– **Exception:** a shared Family Tree is **not** deleted with your account. Deleting your account removes your membership, but the tree and its cloud copy remain until a tree administrator deletes the tree itself. See section 2.6 above
# 13. SUBSCRIPTION AND PAYMENT INFORMATION
## 13.1 In-App Purchases
– The App offers premium features through subscription plans
– Subscription payments are processed securely through Apple App Store or Google Play Store
– We do not store or process your payment card information directly
– Payment information is handled by the respective app store according to their privacy policies
## 13.2 Subscription Data
– We store your subscription status, purchase history, transaction IDs, and the purchase token that Google Play issues for your subscription
– The purchase token is kept on our servers only. We use it for one purpose: to ask Google whether your subscription is still valid, which is how your access, plan and expiry date stay correct
– It is held where no app user can read it — including you — it is never shown anywhere in the app, and it cannot be used to charge you or take money from your account
– We also keep a one-way hash of that token as an anti-fraud key, which prevents the same purchase being redeemed by two different accounts
– This data is used to manage your subscription and provide premium features
– Subscription data is securely stored in our cloud storage and linked to your account
– You can manage or cancel your subscription through your app store account settings
# 14. CONTACT US
If you have any questions about this Privacy Policy, please contact us at:
– Email: meronepalapp@gmail.com
– Website: https://meronepal.app
# 15. CONSENT
By using **Mero Nepal**, you consent to our Privacy Policy and agree to its terms.